Terms and Conditions

Estimates and Quoting

Access to Your Premises

If access to the job is 2 flights of stairs or more (30 stairs or more) from where the van is parked, a difficult access fee will be charged of $25.00 minimum.

Spotting and Stain Removal

What we do not guarantee

Permanent Stains

Our technicians will endeavour to remove all spots & stains. We carry a large range of stain treatment chemicals. Stain removal will be successful providing the stain has not SET in the fibres. Once a stain has SET it causes discoloration due to dye change or bleaching and become permanent. The following substances are virtually impossible to remove once they have SET:

coffee, cordial, curry, yellow urine stains, pharmaceutical preparations, acids and bleach.

Stains can be more difficult to remove from a wool carpet compared to a synthetic carpet. Deterioration, fading, heavy traffic and wear cannot be rectified by cleaning.

Damage to seams and joins

No responsibility can be accepted for damage that may occur as a result of carpet seams and joins that separate in the cleaning process.

The latex used in carpet backings for fringing, seaming, tape binding and repairs deteriorates in time and may loosen during the cleaning process.

Our Guarantee

Damage to seams and joins

Five Star Carpet Cleaning Perth cleans carpets and upholstery to Australian Standards AS/NZS 3733:1995

If you are not satisfied with our service we will re clean any areas of concern within 7 days.

We do not extend our guarantee to furnishings that have permanent wear and tear and permanent stains.

General Terms and Conditions

Contact us today

to find out how we can sold your cleaning problems!