If access to the job is 2 flights of stairs or more (30 stairs or more) from where the van is parked, a difficult access fee will be charged of $25.00 minimum.
Our technicians will endeavour to remove all spots & stains. We carry a large range of stain treatment chemicals. Stain removal will be successful providing the stain has not SET in the fibres. Once a stain has SET it causes discoloration due to dye change or bleaching and become permanent. The following substances are virtually impossible to remove once they have SET: coffee, cordial, curry, yellow urine stains, pharmaceutical preparations, acids and bleach. Stains can be more difficult to remove from a wool carpet compared to a synthetic carpet. Deterioration, fading, heavy traffic and wear cannot be rectified by cleaning.
No responsibility can be accepted for damage that may occur as a result of carpet seams and joins that separate in the cleaning process. The latex used in carpet backings for fringing, seaming, tape binding and repairs deteriorates in time and may loosen during the cleaning process.
Five Star Carpet Cleaning Perth cleans carpets and upholstery to Australian Standards AS/NZS 3733:1995 If you are not satisfied with our service we will re clean any areas of concern within 7 days. We do not extend our guarantee to furnishings that have permanent wear and tear and permanent stains.
to find out how we can sold your cleaning problems!
We are a group of experts and committed professionals who genuinely care about client satisfaction. We provide services to domestic home owners, as well as commercial, industrial and government properties. If you are searching for a dependable and budget-friendly carpet cleaners, consider us to do the job for you.
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We’d love to help you achieve the cleanliness you deserve. Get in touch with our team to request a free quote and book your job.
Services
carpet cleaning terms and conditions
Our pricing structure is designed to be transparent and straightforward, ensuring that clients are fully informed before committing to our services. The minimum charge for any job starts at $89.00, which can encompass various areas such as rooms, hallways, and stairs. It's important to note that the quoted price over the phone or via email is subject to inspection by our technicians upon arrival.
During the inspection, our technicians will assess the specific areas to be cleaned and confirm the final price with the client. This process allows us to account for any additional factors that may affect the cost, such as larger room sizes or the presence of difficult stains. By providing a clear pricing structure, we aim to foster trust and satisfaction among our clients.
To ensure a smooth carpet cleaning experience, clients have certain responsibilities that must be met prior to our technicians' arrival. This includes providing clear access to the areas to be cleaned and informing us of any potential obstacles, such as parking limitations or difficult access points. Clients are also encouraged to remove any fragile items or valuables from the cleaning area to prevent damage.
By fulfilling these responsibilities, clients help us deliver efficient and effective cleaning services. It also minimizes the risk of unexpected charges due to unforeseen circumstances, allowing for a seamless service experience from start to finish.
After our carpet cleaning service is completed, clients can expect their carpets to be visibly cleaner and fresher. However, it's important to understand that some stains may remain due to their permanent nature or because they have set into the fibers. Our technicians will provide guidance on how to maintain the cleanliness of your carpets and what to do in case of future spills.
Additionally, we recommend avoiding heavy foot traffic on freshly cleaned carpets for at least a few hours to allow for proper drying. Following our care instructions will help prolong the life of your carpets and keep them looking their best over time.
We understand that clients may have questions regarding our carpet cleaning services, which is why we have compiled a list of frequently asked questions. This section addresses common inquiries about our cleaning methods, pricing, and service guarantees. For example, many clients ask about the differences between carpet dry cleaning and steam cleaning, and we provide detailed explanations to help them make informed decisions.
Additionally, our FAQ section covers topics such as cancellation policies, what to do in case of a missed appointment, and how to prepare for a cleaning service. By providing clear and concise answers, we aim to enhance client understanding and confidence in our services.
carpet cleaning terms and conditions
Our pricing structure is designed to be transparent and straightforward, ensuring that clients are fully informed before committing to our services. The minimum charge for any job starts at $89.00, which can encompass various areas such as rooms, hallways, and stairs. It's important to note that the quoted price over the phone or via email is subject to inspection by our technicians upon arrival.
During the inspection, our technicians will assess the specific areas to be cleaned and confirm the final price with the client. This process allows us to account for any additional factors that may affect the cost, such as larger room sizes or the presence of difficult stains. By providing a clear pricing structure, we aim to foster trust and satisfaction among our clients.
To ensure a smooth carpet cleaning experience, clients have certain responsibilities that must be met prior to our technicians' arrival. This includes providing clear access to the areas to be cleaned and informing us of any potential obstacles, such as parking limitations or difficult access points. Clients are also encouraged to remove any fragile items or valuables from the cleaning area to prevent damage.
By fulfilling these responsibilities, clients help us deliver efficient and effective cleaning services. It also minimizes the risk of unexpected charges due to unforeseen circumstances, allowing for a seamless service experience from start to finish.
After our carpet cleaning service is completed, clients can expect their carpets to be visibly cleaner and fresher. However, it's important to understand that some stains may remain due to their permanent nature or because they have set into the fibers. Our technicians will provide guidance on how to maintain the cleanliness of your carpets and what to do in case of future spills.
Additionally, we recommend avoiding heavy foot traffic on freshly cleaned carpets for at least a few hours to allow for proper drying. Following our care instructions will help prolong the life of your carpets and keep them looking their best over time.
We understand that clients may have questions regarding our carpet cleaning services, which is why we have compiled a list of frequently asked questions. This section addresses common inquiries about our cleaning methods, pricing, and service guarantees. For example, many clients ask about the differences between carpet dry cleaning and steam cleaning, and we provide detailed explanations to help them make informed decisions.
Additionally, our FAQ section covers topics such as cancellation policies, what to do in case of a missed appointment, and how to prepare for a cleaning service. By providing clear and concise answers, we aim to enhance client understanding and confidence in our services.